Job
enquiry:+91-9121642626
Click2magic-live-chat-appilication-development: “connect instantly. support seamlessly.”
About Project
Click2Magic is an application for live chat customer support that is designed to assist companies in providing instant, personalized, and effortless customer support services. Click2Magic makes it easy for customers to communicate with support agents instantly and at all times, and thus it makes communication fast and easy. It assists companies in ensuring constant customer interaction.
The application can be accessed through web and mobile platforms. This means that support agents can answer questions posed by customers regardless of whether they are at their desks or not. They are able to do so because there are chat applications that can be used in iOS and Android operating systems.
- Project
- Click2Magic
- Platform
- Mobile App
- Built with
- Delivered by
- Tvisha Technologies
Essentials to Know
- Real Time Communication: Customers can communicate with the support staff via instant messaging using Click2Magic.
- Web and Mobile Applications: Click2Magic supports web and mobile applications, allowing customers to connect anytime and anywhere from their devices.
- Notifications: Click2Magic is equipped with notification features for desktop and mobile platforms, alerting the agent regarding customer communication.
- Cloud-Based Security: Click2Magic offers cloud-based and secure platforms to manage customer communications without any breach of customer privacy.
Solutions
- Real-Time Customer Support
A real-time customer support feature was developed where customers can immediately chat with the support agents and get immediate assistance from the latter. - Web & Mobile Availability
Click2Magic is compatible with both web and mobile platforms where customers can easily chat with the support agents while the latter can take care of the conversations from any device. - Agent Chat for Mobile
There is a special agent chat option for both iOS and Android which makes it possible for the agents to take care of customer questions even if they are not sitting at their workstations. - Smooth Customer Conversations
The Click2Magic platform will help in keeping all customer conversations in one place and will ensure smooth and uninterrupted conversations.
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Integrated Features
5 key features built into Click2Magic
01
Lead Capturing Management
Lead Capturing Management feature enables the user to capture the leads and improves sales. This feature helps the user in organizing all the client contact details and interactions in one centralized Integrated database create segmented lists, and score leads so as sales can prioritize their outreach.
02
Live Chat Widgets
This feature allows the user to connect with your website visitors in real time. Live Chat Widgets converts inquiries into new leads, close more deals and provides better support to your customer. Live chat improves customer service interactions via live chat and email, then uses that information to seamlessly add or update contacts for lead generation.
03
Campaign Management
Campaign Management feature helps users in managing the entire marketing campaign. This module automates the entire process of campaign management in terms of creating, sending and tracking email campaigns. This feature shows you how each individual marketing channel is contributing.
04
Dynamic Web pages
This feature allows the users can create dynamic webpages. The module of dynamic web pages supports client-side scripting and server-side scripting.
05
CRM
Using this feature user can easily prioritize daily sales calls, make and record calls directly from the browser, and automatically log them to CRM. This feature allows users to organize, track and build better relationships with leads and customer.
App Screens
Technology Stack
The tools and platforms we used to build Click2Magic
Whatsapp
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